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Lowell Price, ARM
Client Executive
Many brokers use unique terminology that often
doesn't make sense to the consumer. It’s a broker’s
responsibility to boil issues down into language clients appreciate
in terms of their own business—not ours.
At Hylant we become part of our clients’
business. But that can only happen with a confidence established
in our abilities and service. Effective communication is part
of that.
One client in particular, who had a wide range
of business interests, routinely called with urgent requests.
It was essential that we discussed issues quickly and concisely,
so I could handle new projects, and he could concentrate on
other business.
One time, he called to insure a shipload that had to be moved from an international port to the United States. I spent the rest of the day on the phone, but
in the end, I had a proposal well within his budget. The risk
was unique, the shipment presented many risks, and time was
short. But I didn't have a second chance to get it right,
so listening the first time was critical, and it paid off.
Because issues like that emerge all the time,
we need to be clear and concise, so that we can be as responsive
as the client needs. It’s all part of putting our customers
first.
25 Years in the Industry
Specialties: Risk Management, Colleges and Universities
Lowell.Price@hylant.com
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