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Richard Hylant
President, Hylant Group of Toledo
The ability to deliver on service commitments
starts with the selection, development and retention of our
associates. In Toledo we have never lost an account executive
to a competitor and our service staff retention rate is over
95 percent.
However, our clients play an active role as
well. Hylant Group’s annual written service agreement
has dedicated times for customer and insurance partner relationship
development. We recognize that insurance is not a commodity,
and the establishment of this relationship is critical to
obtaining not only the most competitive pricing, but comprehensive
coverage and the broadest claim consideration.
As a privately held firm, we answer to our
clients, not to Wall Street analysts. We have the luxury to
offset short-term profits for long-term customer service.
And, we’ll never put our own interests before those
of our clients.
As a result of our operating philosophy we enjoy a yearly
client retention rate of 99 percent.
Building trust and strong relationships has
been the foundation of our success. Assembling the best people
in the business and enabling them to succeed for our clients
have set Hylant apart for the past seven decades.
Richard.Hylant@hylant.com
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