A new approach to client services

In 2005, Hylant Group saw the need to develop an elite team of client executives and equip them with the tools, resources and training needed to provide Fortune 1000 companies with unparalleled risk-management services.

Now just a year old, Hylant's Large Account Practice has grabbed the industry's attention, setting new standards for serving major corporations worldwide. Coupled with that, the group has upped the ante with new service principles previously unheard of from commercial brokers.

Standards such as 24-hour access, service guarantees, written service timelines, immediate access to underwriters, all lines included with no separation, cost-of-risk and cost-of-capital measures, free client intranet portals, global service and client advisory committees.

Hylant has also broken new ground by providing large account clients with a team of top professionals, who work on the day-to-day activities of their accounts. It is an approach that increases responsiveness, encourages alternative ideas and promotes best practices. This is particularly important for large accounts that are increasingly complex and require additional support.

Large Account Principles

24/7 Access

Service Guarantee

Team and Team Leader approach

All lines included with no separation

Cost-of-risk and cost-of-capital measures

Written service timelines

Client intranet portals included

Global Service

Immediate access to underwriters

Client Advisory Council